Returns & Exchanges

At ELLIPAL, we stand behind the security and quality of our cold storage solutions with a 30-day money-back guarantee for unused products. If you are not completely satisfied with your purchase, our streamlined return process ensures a secure and efficient resolution.

Return Process

• 1.
  Initiate Return Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Ensure the device is in its original, unopened packaging with all security seals intact and include all original accessories and documentation.

• 3.
  Ship the Product

  Affix the provided RMA label to your package and ship it back to our designated processing center using a trackable shipping service.

• 4.
  Inspection and Refund

  Once our technicians verify the device's integrity and original condition, your refund will be processed to your original payment method within 7-10 business days.